Delivery Information

All items bought online or by mail order are packed and dispatched by our experienced staff at the Japanese Garden Centre. Deliveries are made on Weekdays by third party delivery companies either by Courier, or Pallet. Delivery charges are added to your order at the checkout and are automatically calculated based on delivery address and total weight of your order. We can only dispatch items to the delivery postcode that you submit when ordering.

Courier:
Indicated for small, light items such as bamboo water spouts, tying string, water ladles, etc. We charge a small fee for packaging. We would be happy to quote courier rates for international orders. Parcels are restricted to a maximum length of 2 meters.

Palletline service:

Indicated for large, heavy goods that can be transported on a pallet.
Up to 1000kg can be delivered on a single FULL pallet , such as aggregate in bulk bags, rock, granite products.

Please note that most of our deliveries are made on QUARTER pallets and HALF pallets at reduced rates. Charges are made for each pallet delivered.

The images below give an indication of the size of vehicle that will deliver your pallet; please ensure that you have suitable access for a rigid lorry (up to 6 m long) otherwise additional delivery charges may be made. Deliveries normally occur between 7am and 6pm.  Goods are off-loaded from the rear Tail-platform to the ground, and then moved on a manual pallet trolley to the nearest hard standing. The pallet trolley can only manouver on level, hard paved surfaces.

This independent haulage company is contracted to deliver to kerb side only, and the driver is not responsible for any additional lifting or carrying of your goods.  Please ensure that someone is at the delivery address to receive the pallet. If in doubt, please check with us before contracting this service.

Failed deliveries for whatever reason will still be charged to the customer, you may also incur a redelivery charge.

International delivery: We currently have automatic shipping set up for the UK (including ROI), Channel Islands, Isle of White & Isle of Man. If you live outside one of these countries please contact us with your enquiry and we will quote you the delivery costs. We have shipped Japanese garden materials as far afield as Dubai and Malta. We will endeavour to find the most cost effective method of shipping, that fits within your time frame. Our delivery partners have experience in road, air and sea freight.